Groceries Supply Code of Practice

We recognise the crucial role that our suppliers play in meeting the expectations of our customers at Ocado Retail.  We’re committed to engaging collaboratively with our suppliers to ensure our relationships are conducted fairly and lawfully, in line with the requirements of the Groceries Supply Code of Practice (GSCOP), which we have been subject to since 1st November 2018.

The summary of our Annual Compliance Report for the period of 2nd December 2019 to 29th November 2020 is available on our corporate website.

We encourage all of our suppliers to raise any queries or give feedback directly to their named contact within the Buying Team or with the Senior Buying Manager for their category. Alternatively, any payment or invoicing issues can be directed to payables@ocadoretail.com.

If any of our suppliers wish to raise queries outside of the Buying Team or would like to have a conversation in confidence, please contact our Code Compliance Officer (CCO), Robert Skelton, by email at gscop@ocadoretail.com.

The contact details for the Groceries Code Adjudicator (GCA), Mark White, along with further information about GSCOP, including the option to keep up to date with developments by signing up to the GCA newsletter, can be found here.

The GCA has developed a Code Confident Pack that contains useful information for suppliers, including a copy of the Code, answers to questions the GCA frequently receives and a directory of providers who offer Code training that can be easily accessed by scanning the below.

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