Groceries Supply Code of Practice

We recognise the crucial role that suppliers play in our service at Ocado. We’re committed to engaging with you, our suppliers, both fairly and lawfully, and in the spirit of the Groceries Supply Code of Practice (GSCOP) which we have been subject to since 1st November 2018.

You’ll find all relevant contact details, statements and documents relating to GSCOP on this page.

We encourage all suppliers to raise any queries or feedback directly with the senior buyer for your category. You would’ve been given this information at the time of setting up with us. Alternatively, any payment or invoicing issues can be directed to payables@ocadoretail.com.

To raise queries outside the Buying team contact our GSCOP Code Compliance Officer (‘CCO’), Jo West, by email at gscop@ocadoretail.com.

Contact details for the Groceries Code Adjudicator (GCA) along with more information about GSCOP can be found here.

We’ve taken a number of positive actions since becoming a GSCOP regulated retailer, and have met with the GCA on several occasions to discuss these. The GCA has also visited our Head Office.

All supplier-facing staff will be trained on GSCOP and the Buying, Food Technology, and Supply Chain teams have been provided with face-to-face training. We intend to offer a GSCOP e-learning environment to all staff in the near future which will include annual refresher training.

We’ve reviewed our Standard Supply Agreement for GSCOP compliance, and will be releasing new documentation in summer 2019.

We’ve begun to conduct a thorough review of processes, including in response to specific issues raised directly by the GCA. Where any gaps are identified, we’ll make thorough and lasting changes to ensure full compliance.